Privacy

General
THOR·LO, Inc. and its subsidiaries and affiliates (collectively, "THOR·LO") respects the privacy of every individual who visits our website. This Privacy Policy outlines the information THOR·LO may collect and how we may use that information. Our original Privacy Policy went into effect on March 1, 2002. We amended our policy on October 15, 2003 and April 30, 2010. This policy is effective on August 1, 2013, and is subject to change from time to time without notice and you should review the current policy each time you use this website.

Collection of Information
To help us focus our website on the needs and interests of our visitors and users, we may collect various types of information from you that do not identify you personally. In some cases, this non-personal information is collected automatically (i.e., not via registration) when you connect to our site. For example, when you visit the THOR·LO website, we collect your computer IP address.  We may collect general data pertaining to the specific Web pages, navigation, and product listings that were accessed, the type of Internet Browser you are using, and the type of computer operating system you are using and the domain name of the website from which you linked to our site.

Personal Data
THOR·LO will not collect any personally identifiable information about you (e.g., your name, address, telephone number or email address ("personal data")) through our website or social media outlets such as Facebook and Twitter unless you have provided it to us voluntarily. You may voluntarily submit personal data on our website to order products from us or to request additional information regarding our products and services. The personal data that you submit to us on our website may be changed by going to My Profile section and clicking on “Edit my account settings.” If you submit your name, email address, mailing address, photos, personal stories or testimonials on our social media pages, you recognize you are putting this personal information in the public domain and we are free to post it and share it on other public sites or blogs.  Any information submitted to our social media sites will be reviewed by THOR·LO before they are posted to eliminate any inappropriate or obscene material.  If you do not want your personal data collected, please do not submit it to us.

Use and Disclosure of Information
We aggregate the non-personally identifiable information we collect with information collected from other visitors and users of our website to track overall visitor and user traffic patterns. This information allows us to develop statistics that are helpful to understanding how our visitors use our website. We use this information to monitor, maintain and improve the functionality of our website. We do not attempt to associate non-personally identifiable information with any personal data.

When you do provide us with personal data, we (or third parties acting on our behalf who are bound to maintain our privacy policies) may use that information in the following ways, unless stated otherwise at the time the information is collected: we may store and process that information to better understand your needs and how we can improve our products and services; we may use that information to contact you by email or text messaging; and/or we may provide other third parties with aggregate - but not individual or personally identifiable - information about visitors to or users of our site. We will use credit card information to properly bill your account, when applicable. We will use your address to make sure our shipping information is correct or to contact you for any purpose connected to our business or our relationship with you. If we use your personal data to contact you, we will provide you a method described in the email, text message or physical mail that you receive allowing you to opt-out of future outreaches. If the outreach you receive is via email or text message, the method of opting out will be electronic via email or text message back to us. If the outreach you receive is physical mail, the method of opting out will be by calling a number specified in the mail you receive. We will not sell, rent or market your personal data to third parties.

Special Note for Parents
The site you are visiting is THOR·LO's primary site and the site is not directed to children under 13 years of age. If in the future a site is created that is directed to children under 13 years of age, that site will be governed by a specific privacy policy rather than the primary site privacy policy and will have more specific or different provisions regarding children and privacy.

Children
THOR·LO has no intention of collecting any personal data from individuals under 13 years of age. Where appropriate, THOR·LO will specifically instruct children under 13 years of age not to submit such information on our website. If you become aware that your child under 13 years of age has submitted personal data in violation of our policy, please call 1-800-438-0286 ext. 6405 or e-mail us at websupport@thorlo.com and we will immediately delete that information.

Parents should be aware that THOR·LO's Privacy Policy will govern our use of personal data, but that information which is voluntarily given by children of any age-- or adults-- in chat sessions, email exchanges, bulletin boards or the like may be used without THOR·LO's consent or awareness by other parties to generate unsolicited mail or for other purposes. While we will not intentionally collect any personal data from children under 13 years of age, we cannot control or be responsible for what these third party websites may collect from your children or the content of such articles. THOR·LO strongly recommends to parents that they supervise the use of the Internet by their children of all ages and to instruct their children of all ages in the safe and responsible use or disclosure of their personal data on the Internet.


Information Placed Automatically on Your Computer -- Cookies
When you view our website, we may store some information on your computer. This information will be in the form of a "Cookie" or similar file and can help us in many ways. For example, Cookies allow us to tailor a website to better match your interests and preferences. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies or receive a warning before a Cookie is stored. Please refer to your Browser instructions or help screen to learn more about these functions.

We permit certain third parties (like Google)  to use cookies on our site in order to serve and show ads about  Thorlos® on other internet sites based on your prior visits to our website.  If you desire to opt out of receiving banner ads about Thorlos arising from this practice, please call 1-888-846-7567 and we will inform the appropriate third party service provider to block you from this service.
Our Security Procedures
We maintain physical, electronic, and procedural safeguards to reasonably safeguard your information, such as restricted access to paper files, firewalls, encryption and secure authentication methods. While we take these commercially reasonable measures to secure and protect information transmitted via our website, especially personal data, complete privacy or blanket security on the Internet cannot be guaranteed.

If you are not comfortable sharing your personal data on the Internet, no problem, just call 1-888-846-7567, and we will take your order or address your needs over the telephone.

Questions and Comments
If you would like further information or have any questions or comments about this Policy or our privacy and security practices, please call 1-888-846-7567 or email us at websupport@thorlo.com and we will contact you.